Work Verizon

Four Apps, Two Jobs

Verizon shipped four different apps to manage one home network. I helped draft the vision that split them by job rather than folding them into one — written at the end of 2021, and still the shape of the app five years on.

4 → 2
Channels into two destinations
2021 → today
Still the shape of the app
1,022,622
Home customers on the app today
Role
Lead Experience Designer
Team
Verizon Product Studio, Home Category
Company
Verizon
Period
2021 — Present

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What's inside

Verizon shipped four apps to manage one home network, and everyone in the room had the same obvious answer. Why that answer was wrong, where we drew the line instead, and what it took to hold it through the build.

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