Work Comcast

Firebolt, and the Developers Nobody Had Asked

Comcast was specifying a developer platform from analyst decks and an intention. I went and asked fifteen developers what they actually build against, and the requirements came out of the answers.

Service Design
UX Research
Information Architecture

15: Developers interviewed
3,000: Monthly portal visitors
10 of 100: Applications, against a target of 100

Role: Lead Experience Designer
Team: Firebolt Team, Experience Design, RDK
Company: Comcast
Period: 2019 — 2020

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What's inside

How my team wrote requirements for a platform that did not exist yet, with no reference points to work from. It started with paper — and ended with us designing for an audience nobody in the building had thought to name.

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