Unifying all products with one experience
Problem
Verizon's home networking customers across all touch points see different feature flows, locations, and definitions.
Strategy
Unify all app experiences across Fios, and 5G Home to use one system to make important tasks easy to use, understand, and access.
Solution
I am leading a cross-functional team that discovered what features customers value. We're working through each to improve the experiences and align the information architectures, taxonomy, and nomenclatures.
Outcome
By designing once, the impact we'll make will increase our customer's satisfaction and happiness. Other facts won't be realized until all of our experiences are released later this year.
Former,
Graphic Designer (3 Years)
Web Designer (10 Years)
UX Designer (4 Years)
Current,
Product Designer (8 Years)
Graphic Designer (3 Years)
Web Designer (10 Years)
UX Designer (4 Years)
Current,
Product Designer (8 Years)
Currently,
I am a lead experience designer at Verizon. Contact me with something interesting.
Thinking about it? Email me
I am a lead experience designer at Verizon. Contact me with something interesting.
Thinking about it? Email me
Nathan Chapman's Portfolio