Verizon's home networking customers across all touch points see different feature flows, locations, and definitions.
Unify all app experiences across Fios, and 5G Home to use one system to make important tasks easy to use, understand, and access.
I am leading a cross-functional team that discovered what features customers value. We're working through each to improve the experiences and align the information architectures, taxonomy, and nomenclatures.
By designing once, the impact we'll make will increase our customer's satisfaction and happiness. Other facts won't be realized until all of our experiences are released later this year.