Simplified workflow for seven service teams
Exceptional customer acquisition impacted all internal teams and their existing processes, affecting deliverables and customer support.
Create a system for seven internal teams and their management that can scale.
I led an effort to design a new Customer Relationship Manager, which combines and replaces an Admin portal for internal teams.
Once our new system was online, sales increased by 15% MTM and reduced churn by 75%.
Graphic Designer (3 Years)
Web Designer (10 Years)
UX Designer (4 Years)
Product Designer (8 Years)
I am a lead experience designer at Verizon. Contact me with something interesting.
Thinking about it?
View or download my 2022 Product Design Resume
Nathan Chapman's Portfolio