Simplified workflow for seven service teams
Problem
Exceptional customer acquisition impacted all internal teams and their existing processes, affecting deliverables and customer support.
Strategy
Create a system for seven internal teams and their management that can scale.
Solution
I led an effort to design a new Customer Relationship Manager, which combines and replaces an Admin portal for internal teams.
Outcome
Once our new system was online, sales increased by 15% MTM and reduced churn by 75%.
Former,
Graphic Designer (3 Years)
Web Designer (10 Years)
UX Designer (4 Years)
Current,
Product Designer (8 Years)
Graphic Designer (3 Years)
Web Designer (10 Years)
UX Designer (4 Years)
Current,
Product Designer (8 Years)
Currently,
I am a lead experience designer at Verizon. Contact me with something interesting.
Thinking about it? Email me
I am a lead experience designer at Verizon. Contact me with something interesting.
Thinking about it? Email me
Nathan Chapman's Portfolio